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Head of Customer Success
Cascade LogisticsAccredited employer
Chicago, IL
full-time
$150k - $195k per year
Posted 9/2/2026
10+ years experience
Job Description
Cascade Logistics needs a Head of Customer Success to build a retention-focused CS function from the ground up, working closely with enterprise accounts.
Requirements
10+ years in customer success or account managementExperience with enterprise B2B accounts specificallyTrack record of measurably improving retention
Responsibilities
Build and lead the customer success functionOwn enterprise account relationships and renewal strategyDefine and track health scores and early-warning churn signalsPartner with product on the customer feedback loop
Required Skills
Customer SuccessAccount ManagementTeam Leadership
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About Cascade Logistics
Cascade moves freight for manufacturers who cannot afford a bad quarter. Route optimization, warehouse automation, and a logistics network that actually holds up under real volume.
Supply Chain
500+ employees
Chicago, IL
Job Information
Job Type
full-time
Work Location
Chicago, IL
Category
Customer Success
Posted
9/2/2026